Which Package Should I Choose?
Of course, we recommend unlimited high-speed internet and phone for $79.99 if it's available to you, however our standard package at $69.99 a month is only different because of the available download speed. If you're someone who doesn't download, watch videos or spend a lot of time on the internet than the standard package will work for you, but at the end of the day everyone deserves the fastest internet possible.
If you don't need a landline, you can get unlimited internet for $54.99, and that's with no added fees or contracts.
If you're still having trouble deciding, don't hesitate to call us at (866) 350-5242, and we can help you find the best plan for your needs.
What's The Difference Between Your Basic, Standard and Premium Packages?
The only difference is the download speed.
Why the Install Fees?
Unlike most of our competitors, we tell you what it's going to cost you upfront. These charges are used to cover your installation, equipment and set-up. Often, when installation fees are waived, that means you're paying for it somewhere else – we want our customers to know exactly what they're spending. Instead of adding extra costs down the line (making you buy your modem, unreasonable taxes etc), we make the first payment the largest so from that point on you don't have to worry about any lingering expenses.
If you compare prices to other companies, others are charging similar rates for our speeds and unlimited usage, they're just not advertising that way. Often, they promote a small price, but that's for a very limited amount of speed or usage. If the first bill arrives and it's a surprising amount, then something's wrong.
Are there any additional fees?
Your first month consists of your one-time install fee, and your first full month. If you decide to keep your existing number, there is a one-time fee of $25. We can sign you up on any day but your billing date is always the first of the month. That means if you sign up in the middle of the month your second bill will be pro-rated to discount the number of days you weren't using the service.
Are you a Wireless Carrier?
Our modems have wireless capabilities within the home (you won't have to connect a cable to get internet), but we don't get our signal from wireless signals. We value the speed and reliability of DSL and fiber optic networks, and so do most businesses across Canada. As we move to residential services we want to do everything we can to bring that same reliable speed to the household, and that speed just can't be compared to wireless, 3G or LTE. Our fiber optic network isn't affected by a rainy day or how many people are using the internet.
Why Don't You Offer Mobile or Television Services?
At this time, Kontego focuses its energy on using the fastest connection and phone.
How Could a Landline Help my Home?
Landlines bring a household together. One of the best things about our phone plan is it offers unlimited calling across North America. So when calling in Canada and the United States, there are no long distance charges. When calling overseas, the charges are much smaller than when using a mobile device. We can also configure your phone to any area code, so that relatives in other parts of the country can contact you without added fees - it's a win-win!
Where Should I Go If I Have a Problem?
We've designed our programs and cabling so most problems can be solved with a simple modem restart, which alerts our system of a change of activity. You can also always email us at firstname.lastname@example.org, or call us at (866) 350-5242 if it's urgent.
Unlimited? There Must be Some Catch or Limit...
Nope! All our services are unlimited, because why risk the over-charge fees? There's no need to stress over how much internet or phone time you're using, because we're never going to limit you.
How Can I Know My Services Will be Fast and Reliable?
Working with businesses in the past has given us the challenge of fast internet for many people in a small space. There will never be connection problems because of external circumstances (weather etc.) DSL offers some of the fastest speeds available. We'll always tell you how fast you can expect our services to be depending on your location ahead of time, and you can request an exact speed test result.
How Do Past Customers Feel About Kontego?
We're happy to have many satisfied customers that continue to work with us as the years go on! You can see real testimonials on the Kontego Facebook page and Yelp and CanadianISP.
I've Had Problems With Past Companies, What Makes You Different?
Different from larger companies in Canada, we pride ourselves on our transparency, and our easy-to-use system. You'll never find added fees; hidden catches or long contracts come your way as long as you're working with us. We value our customers above all else, and don't want them to ever feel tricked into our services. We'll never put a cap on your internet usage, and we'll never ignore your call.
That is what makes us different.
There's A lot of Us in One Home, Is That Going to Make the Connection Slow?
Of course not! Our background working with businesses has prepared us for formatting the perfect system for the amount of people within one household, and because there is no limit to internet you don't have to worry about 'clogging' the connection. There is always enough speed to cover your Skype calls with your Aunt May, Netflix binges and late-night YouTube how-to video watching.
How Do Your Services Work in a Home Office?
Depending on the size of the office, having access to extensions and VoIP in an office make life so much easier! We can install cabling and connections that will give you and your employees the fastest speeds at affordable prices without any chance of going "over the limit."
Do You Still Offer Services To Businesses?
Of Course! Small to Medium sized business is our core. However, we've decided to include residential packages in the same time-tested and reliable environment that we've been offering to our business customers for years.
Unlike residential plans, each business has a specific set of needs determined on a case by case basis. Call us if you have any more questions or want to know more about Kontego's Business plans at (866) 350-5242.